Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base. As a startup CX leader, I did monthly reporting of several critical ...

Integrating advanced quantitative analytics into their strategy helps CX programs drive action and prove value. This involves shifting from treating survey score metrics as their primary output to ...

Uncover how AI and automation boost key CX metrics: Understanding and leveraging customer behavioral and sentiment data increases customer satisfaction Greater efficiency in employee scheduling and ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, ...

From inclusive CX powered by AI to agentification and martech maturity, the 5th edition of Data Unplugged India unpacked what it takes to deliver customer obsession at scale.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker.

When asked how often senior executives reviewed CX metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score), and customer retention, Champions were 6x more likely than Starters to say ...

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

Retail technology specialist and analytics company tRetail Labs has released its white paper, titled ‘The Next Evolution of CX Delightors in US Airports’.

New Custom Metrics, Analytics, and Reporting Solutions ... FIVN), provider of the Intelligent CX Platform, today announced Spotlight for Five9 AI Insights, a new offering designed to help ...