Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

There are approximately 50,000 call centers in the United States. Banks, manufacturers, retailers, catalogers, department stores and utilities are among the growing number of companies operating some ...

This transformation is not only changing the face of call centers but also providing a blueprint for how AI can elevate ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service ... experience to self-service and the latest in AI-driven chat interactions. Call centers and contact ...

Once I call that number ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible. "Everybody says, 'Oh ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

Agentic AI's potential for improving customer ... beyond contact centers and marketing and what's needed to ensure its responsible use. Developed by CallRail Labs, Convert Assist integrates three ...

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...