Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

To build customer connections and enhance customer retention, customer engagement management emphasises tailored experiences ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

A customer relationship management, or CRM ... agents will place particular emphasis on automating sales and customer service tasks. Depending on the complexity of a given task, they either ...

Agentic AI startup Parloa has raised $120 million in Series C funding, bringing the company’s valuation to $1 billion.

ServiceNow (NYSE:NOW) has jumped deep into the customer relationship management (CRM) market with a new set of capabilities powered by AI. The longtime IT service management platform provider ...

Leader in Field Service Management Software Earns High Marks from Commercial Fire and Mechanical Service Contractors for ...