Lastly, its platform allows for ITSM functions and various ITOM tools to be incorporated within the same dashboard. At the core of it all is the workflow automation solution that streamlines ...

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM ... platform to handle customer complaints. Every issue is logged and accessible via a central dashboard ...

Cost savings: ITSM platforms smooth all processes, enabling businesses to allocate resources judiciously, reducing operational costs. Improved Data Management: ITSM provides tools for tracking ...

NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management (ITSM). The integration, announced as part of Knowledge ...

ServiceNow (NYSE:NOW) has jumped deep into the customer relationship management (CRM) market with a new set of capabilities powered by AI. The longtime IT service management platform provider ...

and scale AI agents—like ITSM, knowledge, or support ticket agents—on a single composable platform, with no-code simplicity. Tray.ai’s Merlin Agent Builder powers instant IT support in Slack ...

Designed to anticipate needs, make intelligent decisions, and take action within IT environments, these AI Agents mark the beginning of a new era of Agentic AI for ITSM. SysAid AI Agents are ...