Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

What began with an initiative to aid those feeling isolated by the transition to digital work became a movement to help employees build up their mental resilience in the face of day-to-day adversity, ...

Zendesk has been able to get close to 1,000 businesses up and running as part of the early access program, but now it really wants to scale that and allow many more businesses to participate.