With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...

As a standards framework for IT services management (ITSM), the IT infrastructure library (ITIL) continues to be useful and beneficial for companies. However, it needs to be updated with more real ...

Forward-looking statements include statements concerning or implying the therapeutic potential of our preclinical data, our product candidates, our research, development and regulatory plans for ...

CloudTech spoke with Margo Leach, chief product officer at AXELOS, around her career journey and the potential impact of ITIL 4 on enterprise IT.

To be successful in rolling out processes in accordance with the ITIL framework, added Bronkhorst, companies should make only "slight customizations" rather than many changes during the adoption.

Valenta will be discussing ITIL, telemedicine and his healthcare organization's telehealth service management framework at HIMSS19 in a session titled, "Adapting ITIL for Effective Telehealth Service ...