There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

ServiceNow NOW and Atlassian TEAM are well-known providers of IT Service Management (ITSM) solutions. ServiceNow, through its Now Platform, and Atlassian, through the Jira Service Management, have ...

Melind Govekar of analyst Gartner welcomed the move, saying it would beef up Mercury's credentials as a provider of ITSM products. "It shows how serious Mercury is about moving beyond the ...

The ITSM maturity curve finds that the vast majority ... I authorize Forbes Insights and the report sponsor to contact me about the sponsor's products and services. Forbes Insight may use ...