Automation is proving to be a powerful tool that’s essential for reducing IT workloads, improving morale and retention, and ...

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...

ServiceNow NOW and Atlassian TEAM are well-known providers of IT Service Management (ITSM) solutions. ServiceNow, through its ...

ISG has launched a research study examining providers supporting enterprise service management that links all facets of the ...

Local government agencies are using Enterprise Service Management (ESM) to strengthen operational efficiency and improve responsiveness to internal stakeholders and the public. ESM is an extension of ...

Summary: The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, it now ...

An unauthenticated SQL injection vulnerability in Halo ITSM could have been exploited to read, modify, or insert data.