Tray.ai unveiled an IT service management (ITSM) AI agent, built with its low-code Merlin Agent Builder, that automates IT ...

In early deployments, customers have reported a 75% reduction in tickets routed to human agents, freeing IT teams to focus on more impactful work. Outclasses chatbots and single-purpose agents Built ...

IT Service Management (ITSM) has long been the backbone of operational ... It’s no secret thatrepetitive IT processes like ticket routing, password resets and permissions management eat up ...