First up is the Sales Agent, which Microsoft says can help "turn contacts into qualified leads", automating the process of developing leads and crafting customer outreach. The agent can ...

Microsoft has created new policies and tools for managers as the company dials up performance pressure on employees.

“We have an internal process in place for reps to confirm ... but had been transitioned to software sales. While Microsoft said “a Stores employee” was to blame, the emails to customers ...

While business-to-business (B2B) and business-to-consumer (B2C) sales models share similarities in their focus on customer needs, marketing-sales alignment and data driven strategies, they diverge ...