Zendesk, a global leader in AI-powered customer service solutions, has announced its agreement to acquire Local Measure, a ...

The claim was made on Sunday in the form of an email sent to those who have tried to interact with the Archive (IA) and had ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

Following a focus on aligning visibility into ITAM with employee and customer service at Zendesk 2025 Sales Kickoff, Oomnitza Essentials for Zendesk is now available. This innovative solution ...

The American tech giant is buying Local Measure in a transaction that marks the completion of its return from near collapse during the COVID-19 pandemic.

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

As a result, eight months into the pandemic, the stock of customer service departments has soared within organizations — and especially among the C-Suite. According to a new report by Zendesk ...

The founder of a Sydney startup that is set to be acquired by customer service giant Zendesk is this morning reflecting on the “rollercoaster of highs and lows” involved with “building somet ...

San Francisco-based Zendesk is laying dozens of workers at its headquarters on Fremont Street. According to state filings with the Employment Development Department, the software-as-a-service ...

This acquisition accelerates Zendesk's expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect ...