Despite facing challenges and undergoing major changes, Zendesk has bounced back and continues to grow and incorporate various new AI-related features into its current software. Customer service ...

Zendesk, a customer service software provider, plans to lay off 51 employees in April at its downtown San Francisco headquarters, according to state filings. Zendesk employs roughly 5,000 workers ...

Customer service software giant Zendesk will buy Sydney’s Local Measure in a deal that values the contact centre platform maker at $100 million and completes its return from near collapse during ...

San Francisco-based Zendesk is laying dozens of workers at its headquarters on Fremont Street. According to state filings with the Employment Development Department, the software-as-a-service ...

Key features of the Oomnitza plug-in for Zendesk include: The majority of employee help desk tickets stem from technology-related issues, including hardware failures, software problems ...

Zendesk is set to acquire Australia-based Local Measure, a supplier of contact centre as a service (CCaaS) and advanced voice offerings in a bid to expand its footprint in more complex service ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

ServiceNow’s $2.85 billion acquisition of Moveworks turned heads this week, marking one of the largest recent purchases of an ...

Customer service software company Zendesk has signed an agreement to acquire Local Measure, an Australian provider of CCaaS and advanced voice solutions. Zendesk intends to use the acquisition to ...