Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price ...

Zendesk, a San Francisco-based customer support software company, has grown to become a major force in customer support software, exceeding $1 Billion in revenue in 2020. New Zendesk COO Jeff ...

Alongside the acquisition, Zendesk added new features to its software-as-a-service ticketing system, including workflow automation on social media customer service channels. Now Zendesk can report ...

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

Zendesk Inc. makes support, sales and customer engagement software for businesses. And it has created a unique partnership with Amazon Web Services Inc., having moved all of its services to the cloud.

Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020. Now it's looking to triple that revenue in the next five years. Execs explained how using ...

Choosing the best field service management software; Overview of Zendesk. Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

Customer service software firm Zendesk is laying off around 440 employees less than seven months after its last layoff round. The cut includes dozens of managers at the San Francisco-based company.

According to Brex and Zendesk, customer service is a vital skill that more startups would do well to focus on. "We really have to change our mindset in this moment away from selling and towards ...

Depending on your customer demographic, you may need customer engagement software that has tools targeted towards social media and chat features. If your product is complex and technical, a tool like ...

Zendesk is looking to grow its customer service capabilities, and today it announced the acquisition of early-stage artificial intelligence startup Cleverly. The startup was also listed by ...