From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

A Hayward man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations including that it ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on ...

As the seemingly ceaseless demand for data centers continues to grow, operators will need more flexible facilities. This ...