From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Oracle announced new AI-powered call summarization and tagging capabilities in the Oracle Utilities Customer Platform, bringing intelligent automation to utility call centers. By helping reduce manual ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the ...

More than 1,000 employees are based at Bridgeport Center, and it has 100 job openings. “Bridgeport is an area where we really ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

This can enable call center leaders to analyze trends and ... and elevate utility customer service. To see these AI capabilities in action, visit Oracle at Innovate UtilityCX at Booth #1205 ...

This can enable call center leaders to analyze trends and ... and elevate utility customer service. Oracle offers integrated suites of applications plus secure, autonomous infrastructure ...

AI is transforming Spanish customer service — but are humans being replaced? Explore what’s really happening in call centres ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...