The Defense Department is setting up a temporary call center next week to help military families with change-of-station moves ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

New Medicaid rules will require 18.5 million people to prove they meet the requirements every year—and that portends a ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the ...

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

Call center agents are increasingly facing accusations of being AI chatbots, leading to heightened customer frustration and emotional distress for the staff.

Meta's founder-led vision and aggressive AI investments position it for long-term growth, despite short-term scrutiny over ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

Apy’s initial session focused on general marketing principles, and it laid a foundation for the next day’s talk on AI and how ...

With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and legality of their contact center infrastructure. In this context, Simple2Call, a ...

Researchers recently observed a team of call center agents at a regional power grid company in China and interviewed them about their experiences with a newly introduced (artificial intelligence) AI ...