From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Attorney Bernarda Villalona talked with ABC News’ Stephanie Ramos about the defense’s questioning of Sean Combs’ ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Coinbase, the largest cryptocurrency exchange based in the U.S., said Thursday that criminals had improperly obtained ...

A Hayward man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations including that it ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

This transition is empowering businesses to move from reactive service models to predictive, hyper-personalised engagement ...

These numbers can build trust with consumers, and those who still have landlines don’t have to pay for the cost of the call.

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

Q1 2025 Earnings Call Transcript May 15, 2025 Operator: Welcome to the NICE Conference Call discussing First Quarter 2025 ...