Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control Building ...

Outclasses chatbots and single-purpose agents Built on Merlin Agent Builder, the agent fully automates ITSM tasks, such as provisioning access, assigning tickets, and resetting multi-factor ...

This first-of-its-kind Universal Agent eliminates manual work with Voice and Vision AI to make end-users and IT teams 10x ...

In early deployments, customers have reported a 75% reduction in tickets routed to human agents, freeing IT teams to focus on more impactful work. Outclasses chatbots and single-purpose agents Built ...

The agent offers voice-enabled video support, aiming to cut ticket volumes by 60% for enterprise service teams, including IT, ...

ITSM automation can empower organizations to ... It’s no secret thatrepetitive IT processes like ticket routing, password resets and permissions management eat up valuable time.

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%. ServiceNow focuses on the largest ...

Putting automation and AI into the hands of IT leaders and teams accelerates their performance and stops cyberattacks in their tracks.

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

Investment advisory firm Ithaka Group released the “Ithaka US Growth Strategy” first-quarter 2025 investor letter. A copy of ...