Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

Ubisoft management explains that its Q1 net booking earnings miss was impacted by a temporary payment exploit, lowering ...

Vietnam's prefabricated construction market is set to grow by 12.6% annually, reaching VND 25.21 trillion by 2025. With a CAGR of 14.5% from 2020-2024, continued growth is expected at 10.6% CAGR ...

Organizations must adopt metrics that evaluate how agents operate, how independently they perform and how well they align ...

Research from the IPA and Financial Times ranks trust as second most powerful metric behind product and service quality.

Maple Leaf expanded its OOH efforts beyond Toronto to locations all across the country during the second phase. Major markets ...

A big concern for many CIOs is becoming dependent on specific tools or vendors. HCLTech’s platforms—Fenix and AI Force—are ...

Good morning, and welcome to UniCredit's Second Quarter and Half Year 2025 Results Conference Call. Andrea Orcel, our CEO, will take you through the presentation. This will be followed by a Q&A ...

In an enterprise world drowning in dashboards, one truth keeps surfacing: Data isn’t the problem—product thinking is.