Common Services Centres (CSC) teams up with Salesforce to introduce an AI-driven grievance redressal platform, enhancing ...

“By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve ...

As businesses worldwide prioritize customer experience and data-driven operations, Salesforce has emerged as the leading CRM ...

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Proprietary Tech Empowers Franchise Business Owners and Transforms Client Engagement Across North America TAMPA, Fla., July 22, 2025 /PRNe ...

Through revenue growth and cost savings, agentic AI is a $450 million opportunity, according to a Capgemini​ report. However, ...

Shubhranshu Singh has stepped down from his role at Tata Motors after what he describes as “four fantastic years” leading the ...

Discover the cutting-edge email marketing tools that are revolutionizing personalization in the digital age. This ...

These unexpected changes are reshaping the future of work.

According to MarketsandMarkets™, the Customer Data Platform Market size is expected to significantly increase from USD 9.72 ...