Common Services Centres (CSC) teams up with Salesforce to introduce an AI-driven grievance redressal platform, enhancing ...

“By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

As businesses worldwide prioritize customer experience and data-driven operations, Salesforce has emerged as the leading CRM ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Here's how savvy nonprofits and educational institutions are using technology to navigate the current funding turbulence.

The strategic hires represent a combined 30+ years of enterprise AI experience, bringing proven expertise in building and scaling conversational AI systems that serve millions of users globally. Each ...

Remote client relationships are here to stay. Learn how strong communication, trust and personalization can help you build lasting cross-border connections.

This collaboration empowers brands to deliver next-generation loyalty experiences at scale, unlocking new levels of customer ...

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...