As Zendesk awaits final approval for its Local Measure acquisition, it is already leveraging the latter’s technology and has ...

Zendesk, a customer service software provider, plans to lay off 51 employees in April at its downtown San Francisco headquarters, according to state filings. Zendesk employs roughly 5,000 workers ...

This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools ...

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

Key features of the Oomnitza plug-in for Zendesk include: The majority of employee help desk tickets stem from technology-related issues, including hardware failures, software problems ...