Telus Digital Experience announced a new strategic collaboration with Zendesk (ZEN). The relationship reflects Telus Digital’s broader strategy ...

As Zendesk awaits final approval for its Local Measure acquisition, it is already leveraging the latter’s technology and has ...

As part of this collaboration, Zendesk will integrate TELUS Digital's global CXM talent into its support solutions granting ...

Zendesk, a customer service software provider, plans to lay off 51 employees in April at its downtown San Francisco headquarters, according to state filings. Zendesk employs roughly 5,000 workers ...

Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

Key features of the Oomnitza plug-in for Zendesk include: The majority of employee help desk tickets stem from technology-related issues, including hardware failures, software problems ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge ...