These days, it seems like just about every call center is facing “unusually high call volume” pretty much all the time. “I joke about this a lot,” said Christina McAllister, a senior ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

1. Average call center turnover rate: 30-45%. This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per ...

Excellent customer service is vital to the long-term success of any business. Yet, millions of people around the world are frustrated daily as call center agents keep customers on hold for long ...

Call center outsourcing is the process of handing off your customer, sales and technical support to a third-party company. Call center outsourcing can save businesses time, money and resources ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

Call Center Customer Service Customers TikTok First published: Nov 16, 2023, 9:00 am CST Stacy Fernandez. Stacy Fernández is a freelance writer, project manager and communications specialist ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Your customer service team — whether they man a support email, sit in a call center, or are in plain view at your hospitality-focused company — are the pillar of your business that keeps your ...