A Hayward man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations including that it ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

As the seemingly ceaseless demand for data centers continues to grow, operators will need more flexible facilities. This ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the ...

University of Illinois at Urbana-Champaign computer science professor Dr. Sheldon Jacobson joins John Williams to talk about his Crain’s Op-ed that suggests that the U.S use tariffs on ...