It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Not a fan of phone calls? You’re not alone. A lot of people want to work from home but don’t want to spend all day talki ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

Swedish fintech company replaced humans with AI in customer care and marketing jobs, claiming they did the job of 700 people.

Controversial changes at the Social Security Administration ramped up worries from Yahoo Finance readers. Here are some of ...

Medicaid agencies are often not equipped to help their clients find work, who are being saddled with work requirements.

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Delivery times for your mail and other packages could change as the United States Postal Service and UPS change their ...

Well-designed AI can free workers from routine tasks, letting them focus on critical thinking, empathy and creativity.