The ITIL 4 framework facilitates the cocreation of value through components, including: • The four-dimensions model. • The service value system (SVS). • The service value chain.

The IT infrastructure library (ITIL), which was originally developed in the 1980s (with updates to the framework in 2001, 2007 and 2011) is commonly the de facto framework for implementing ITSM.

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes.

The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K ...

Valenta will be discussing ITIL, telemedicine and his healthcare organization's telehealth service management framework at HIMSS19 in a session titled, "Adapting ITIL for Effective Telehealth Service ...