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I've never had to write an SLA document before and was wondering if anyone could give me a sample SLA doc for their virtualization or storage environments (FC/iSCSI). I have a nice sample one from ...
PM Method: our SLA guides a project through the five, industry accepted project lifecycle phases, and defines what procedures and checkpoints are followed during each project phase. PM Tools: IT holds ...
Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier.. If ...