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Common Services Centres (CSC) teams up with Salesforce to introduce an AI-driven grievance redressal platform, enhancing ...
“By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve ...
As businesses worldwide prioritize customer experience and data-driven operations, Salesforce has emerged as the leading CRM ...
Simpplr's inclusion in the cognitive search landscape builds on the company's strong momentum in the AI-powered EX platform space. The company was recently recognized with six industry awards, ...
That's something I've learned over years of leading and working alongside thousands of licensed agents and financial ...
The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...
In 2025, the nonprofit sector continues to be a vital force for social impact, but the landscape is rapidly evolving. Economic uncertainty, changing donor behavior, and growing demand for services are ...
We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...
Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...
Through revenue growth and cost savings, agentic AI is a $450 million opportunity, according to a Capgemini​ report. However, ...
Shubhranshu Singh has stepped down from his role at Tata Motors after what he describes as “four fantastic years” leading the ...
Discover the cutting-edge email marketing tools that are revolutionizing personalization in the digital age. This ...