News

Common Services Centres (CSC) teams up with Salesforce to introduce an AI-driven grievance redressal platform, enhancing ...
“By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve ...
Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...
BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...
As businesses worldwide prioritize customer experience and data-driven operations, Salesforce has emerged as the leading CRM ...
Simpplr's inclusion in the cognitive search landscape builds on the company's strong momentum in the AI-powered EX platform space. The company was recently recognized with six industry awards, ...
That's something I've learned over years of leading and working alongside thousands of licensed agents and financial ...
Here's how savvy nonprofits and educational institutions are using technology to navigate the current funding turbulence.
The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...
The strategic hires represent a combined 30+ years of enterprise AI experience, bringing proven expertise in building and scaling conversational AI systems that serve millions of users globally. Each ...
This collaboration empowers brands to deliver next-generation loyalty experiences at scale, unlocking new levels of customer ...
In 2025, the nonprofit sector continues to be a vital force for social impact, but the landscape is rapidly evolving. Economic uncertainty, changing donor behavior, and growing demand for services are ...