As Zendesk awaits final approval for its Local Measure acquisition, it is already leveraging the latter’s technology and has ...

This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools ...

This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge ...

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

Zendesk, a customer service software provider, plans to lay off 51 employees in April at its downtown San Francisco headquarters, according to state filings. Zendesk employs roughly 5,000 workers ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

Key features of the Oomnitza plug-in for Zendesk include: The majority of employee help desk tickets stem from technology-related issues, including hardware failures, software problems ...